499 bdt Privacy Policy
499 bdt maintains full transparency about how your personal information is collected, where it is stored, and how it is kept secure. Please read this policy carefully.
499 bdt is an online casino and sports betting platform operated for users in Bangladesh. This privacy policy explains how we handle your personal information when you use our website and mobile app.
By using this platform, you agree to the terms of this policy. To learn more about how your overall relationship with 499 bdt is governed, please read our Terms and Conditions page.
If this policy changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after any changes means you have accepted the updated policy.
Information We Collect — What We Need to Know
When you create an account on 499 bdt, make a deposit, or contact support, we collect certain information. The categories of this information are listed below.
Personal Identity
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport information (where applicable)
Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history
- Deposit and withdrawal records
- Wallet balance information
Usage Information
- Gaming history and betting records
- Login times and session data
- Preferred game categories
- Promotion usage records
Technical Information
- IP address
- Browser and device type
- Operating system
- Cookie and tracking data
- Referral source
Purpose of Using Your Information
We use the information we collect only for specific and legitimate purposes. Each purpose is listed separately below:
2.1 — Account Management
We use your identity and contact information to create, verify, and secure your account. This includes sending OTPs, recovering passwords, and detecting suspicious logins.
2.2 — Payment Processing
We need the relevant information to complete transactions via bKash, Nagad, and Rocket. This information is used to verify each deposit and withdrawal request and to confirm payments within 30 minutes to 3 hours.
2.3 — Customer Support
Our support team provides service in Bengali and English 24/7. When you have an issue, your account and transaction history help us assist you.
2.4 — Ensuring Responsible Gaming
We monitor gaming history to detect unusual behaviour and provide assistance to users when needed. You can find detailed guidance on our Responsible Gaming page.
2.5 — Platform Improvement
We continuously improve our site's performance and game selection by analysing the overall experience of users. This analysis is always done in statistical or anonymous form — not by identifying any individual's data separately.
2.6 — Security and Fraud Prevention
We actively monitor technical data and transaction patterns to prevent account hacking, financial fraud, and unauthorised access.
Sharing Information with Third Parties
499 bdt does not sell your personal information for commercial purposes or share it through unlawful means. However, limited information may be shared with trusted partners in certain situations:
Payment Providers
Necessary financial information is shared with mobile banking services such as bKash, Nagad, and Rocket to complete transactions. This information is used solely for payment processing.
Game Providers
Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive certain session data to operate their games. This data does not directly include your personal identity.
Security and Legal Obligations
In the event of a legal directive or investigation, required information may be provided to the relevant authorities. In such cases, we supply only the information that is legally required.
When sharing information with any third party, we ensure they follow their own privacy policy and share only the minimum information necessary for the service to function.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and ensure the site functions correctly.
4.1 — Essential Cookies
These cookies are necessary for the basic functioning of the site — maintaining login sessions, saving language preferences, and verifying security are among their uses. They cannot be disabled.
4.2 — Functional Cookies
These cookies are used to remember your preferences and provide a personalised experience — such as your last played game or preferred payment method.
4.3 — Analytics Cookies
Statistical data is collected to understand which parts of the site are used most and where improvement is needed. This data remains anonymous and does not directly identify any individual.
Most browsers offer the option to control cookies. However, disabling cookies entirely may cause some site features to not work correctly.
Data Security Measures
499 bdt has taken steps at both the technical and administrative level to protect your information.
SSL Encryption
Data transmission across all pages of the site is secured using SSL technology.
Secure Servers
Data is stored on encrypted servers and unauthorised access is strictly controlled.
Continuous Monitoring
An automated 24/7 monitoring system is in place to detect unusual activity.
Restricted Access
Only authorised staff can access specific required data.
OTP Verification
An additional layer of security is provided through OTP verification at login and during transactions.
Regular Audits
The security of our systems is regularly tested at an expert level.
Please keep in mind that no organisation can guarantee 100% security on the internet. Keep your account password private and report anything suspicious to support immediately.
Data Retention Period
We retain your information only for as long as necessary. The specific retention period is determined based on the type and purpose of the data.
6.1 — While Your Account is Active
All personal and transaction data is retained from the time your account is opened until it is closed. This is necessary to provide you with services and maintain your gaming history.
6.2 — After Account Closure
Even after an account is closed, some information may be retained for a set period for legal obligations and fraud prevention purposes. Once that period has passed, the data is securely deleted.
6.3 — Inactive Accounts
For accounts that have been inactive for an extended period, we will notify the account holder in advance before taking any action. A warning email will be sent before any data is deleted.
Your Rights
As an account holder at 499 bdt, you have certain rights over your own information. Contact our support team to exercise these rights.
Right to Access
You have the right to ask what information we hold about you. After your request, we will let you know within a specified timeframe.
Right to Correction
If any of your information is incorrect or outdated, you can request a correction. Upon seeing valid proof, we will update it promptly.
Right to Deletion
After closing your account, you can request that your personal data be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to your information being used for certain purposes. In such cases, the related service may be limited.
To learn more about us or to clarify any matter, visit our About Us page, which contains information about 499 bdt's identity and operations.
Protection of Minors
499 bdt strictly prohibits the use of the platform by anyone under 21 years of age. We do not knowingly collect any information from minors.
21+ Age Required: Age is verified at the time of account creation. If it is later found that a user is under 21 years of age, their account will be immediately closed and their data deleted.
If you suspect a minor is using 499 bdt, please notify us immediately via live chat. If a parent or guardian believes a family member is using this platform, we will act quickly.
Policy Changes and Updates
This privacy policy may be revised from time to time due to business needs, technological changes, or legal updates. When changes are made, the "Last Updated" date at the top of the page will change accordingly.
For significant changes, we will notify you via your registered email or through a notice when you log in to the platform. It is therefore important to keep a correct email address on your account.
For any general questions about this policy, you can visit our FAQ page, where answers to commonly asked questions are provided.
Talk to Us About Privacy
If you have any questions about this policy or want to exercise your rights, contact our support team.